Support

TidyConsent is made by a small team. A person reads every message.

How to get help

Email us at the address in our Terms of Service, section 8. If you bought Pro, write from the address on your license so we can find it.

We usually reply within 2 business days.

What to put in your message

• Your site's address.
• Your WordPress version and the TidyConsent version (Plugins page), and the Pro add-on version if you use it.
• What you did, what you expected, and what happened instead.
• A screenshot, if something looks wrong.
• Any error message, copied exactly.

Never send your full license key or a password. The last four characters of the key are enough for us to find it.

Before you write

• The setup guide covers installing, the settings screen and the scan.
• Is my banner working? is a two-minute test you can run in your own browser.
• Banners and caching explains the most common reason a banner looks wrong after a change.
• Consent Mode v2 on WordPress, if you use Google tags.
• Service status shows whether the hosted service (scans and Pro licensing) is answering right now.

Refunds

A full refund within 14 days of a purchase or renewal, no questions asked. When the refund is issued, the license ends and the subscription is cancelled, so you are not billed again. The details are in the Terms of Service, section 4.

You can also cancel at any time from Settings → TidyConsent Pro in WordPress (Manage or cancel subscription); Pro keeps working until the end of the paid term.

What we cannot help with

TidyConsent helps you implement consent choices on your site. We are not a law firm and cannot tell you what the law requires of your site.